Shipping & Returns
You may return most new items within 45 days of delivery for a full refund. Items that show signs of use and do not appear new will not be exchanged or allowed for returns. Items that are returned for exchange (for example, you ordered a size 11 boot but are returning it to exchange it for a size 12) will be charged the shipping fees to send the exchanged item back to you.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that need "Manufacturer Warranty Repair/Replacement" should be sent directly to the manufacturer. Most manufacturers have information on their web sites on how to take care of this quickly and efficiently. This is particularly true of broken rods. All Manufacturer Warranty Repairs, including broken rods, that are sent to us will be shipped to the manufacturer for repair/replacement. Customers will be charged shipping fees to ship the rod to the manufacturer, the manufacturer's repair/replacement fee, and shipping fees to return the item to you.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based.
Any orders that total $50 or more are eligible for free shipping within the United States!
You will notice that the shipping costs are automatically deducted from your order total when you checkout and prepare to pay for your order. All you have to worry about is reaching $50, which should be easy to do for a fly fisherman at a fly shop!
Here are the details:
- It is okay to combine this offer with other offers like products on sale.
- This offer applies to orders shipped in U.S.A. only and includes Alaska and Hawaii.
- Orders that receive free shipping will be shipped either UPS Ground or US Postal Service at our discretion.
- Requests to combine this offer with upgraded shipping services, such as UPS Next Day Air Service, cannot be accepted.